Standard Business Terms and Conditions
With effect from 1st April 2016 our standard terms and conditions of business are as follows:
- Invoices will be raised in accordance with a quotation and payment schedule if applicable.
- VAT is chargeable on all fees at the prevailing rate.
- Any changes or additions to an agreed specification – together with any associated impact on delivery times, functionality or cost - will be agreed in writing by the parties.
- Unless otherwise specified, invoices will be payable in full within the following periods:
- Initial payments for new development are due prior to commencement of work. If the invoice is not paid within 7 days of being issued then Logical Elements reserves the right to revise development time-scales accordingly.
- Interim and final payments for work in progress are due within 7 days of invoice date.
- Payments for hosting and support are due by the first day of the associated term (year, quarter or month).
- Travel will be charged at cost based on standard fares, or 45p per mile for travel by car.
- Without prejudice to any other legal remedy open to Logical Elements an additional charge of 2.5% per annum above Barclays base rate will be made to invoices outstanding after 28 days, accruing on a daily basis from the due date to the date of actual payment.
- Title in any work carried out by Logical Elements shall not pass to the client until the client has made full payment of all amounts due to Logical Elements.
- Title in any training materials or exercises prepared by Logical Elements for the purpose of delivering training will remain with Logical Elements unless specifically agreed otherwise. Any such materials may not be copied in any form or distributed without the consent of Logical Elements.
- Clients are responsible for the reimbursement of any bank charges incurred by Logical Elements due to returned or unpaid cheques.
- Logical Elements will make its best efforts to provide clients with informed information regarding the legal requirements for a website or software applications; however, it is the responsibility of the client to ensure that the site is fully compliant with all current legal requirements, guidelines and licenses.
- Logical Elements reserves the right to vary any of the above Terms and conditions on a quote by quote basis.
- For the purposes of this document, the term ‘client’ refers both to an end user/owner of a website or service as well as any intermediate partner or agency that commissions work from Logical Elements on behalf of the end user/owner.
Quoting and carrying out new work
From 1st April 2016 the following procedures will apply to all new work, including updates or additions to existing sites, systems and services.
- On receipt of a request from an existing client, or enquiry from a potential new client, an initial acknowledgement will be sent indicating whether the requested work is something that we are able to provide and if so a date by which a the request will be reviewed.
- All such requests will be reviewed on a weekly basis. If necessary an email will be sent asking for any additional information required in order to complete a quote.
- If it is considered necessary to arrange a meeting to discuss requirements in more detail prior to issuing a quote then this will also be advised and a date arranged. Time and travel for any such meeting may be charged at standard rates depending on circumstances - e.g. if significant time has already been spent reviewing requirements.
- Once any preliminary discussions have taken place, and any additional information provided, then Logical Elements will submit one of the following:
- If the development requires a functional specification to be agreed, and the client has not provided one - or the specification is not sufficiently detailed to use as the basis for a quote - then an estimate of potential costs will be provided to include the formulation of a functional specification.
- Once a functional specification has been agreed, or if one is not necessary, then a quotation will be submitted. This will include a proposed development timescale, subject to the date of acceptance.
- Once the quote is accepted by the client an invoice will be raised for any initial payment. An initial payment of 40% will be required for all quoted work with a value of £500 or more (unless a Development Service Plan has been agreed).
- Development Service Plans with a discounted daily rate are available for projects comprising 10 days or more work. Details and quotations will be provided upon request.
- On receipt of any initial payment, or on acceptance of the quote if no initial payment is required, the work will be scheduled and the commencement date confirmed.
- If the work requires review and testing by the client during the development then provision will be made within the delivery timescales for the client to carry out such reviews and testing. Any delays in the review and/or testing processes will be reflected in a revision to development timescales.
- Any changes to the original specification will be processed either as a quote for new work, or as a change request. In either case any additional costs will be quoted for separately.
- We are sometimes asked to review quotes in light of those submitted by other parties, accept modified payment terms, or receive commission in lieu of payment. Following a review of our business practices we will no longer be able to accommodate such requests, and all quotes for new or additional work will be based on standard prices and terms.